Terms & Conditions

1. Introduction

At The Pro Web Development we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us through our websites, SMS, and email communication services. This policy complies with applicable regulations, including 10DLC TCR in the US and Canada.

2. Information We Collect

Personal Information: When you sign up for our services, subscribe to our communications, or interact with us, we may collect personal information such as your name, email address, phone number, and other contact details.

Usage Information: We may also collect information about how you use our website and services, including IP address, browser type, device information, and other data related to your interactions with our site and communications.

3. How We Use Your Information

Communication: We use your personal information to send you updates, notifications, promotional offers, and other relevant information through SMS and email, as per your subscription preferences.

Service Delivery: Your information helps us to manage your account, provide customer support, and ensure the smooth operation of our services.

Improvement: We may analyze usage data to improve our website, services, and communications, tailoring our offerings to better meet your needs.

Legal Compliance: We use your information to comply with legal requirements, including 10DLC TCR regulations and other relevant laws.

4. Sharing Your Information

Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services. These providers are required to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights and property.

5. Opt-In and Opt-Out

Opt-In: By providing your contact details and confirming your subscription, you opt in to receive SMS and email communications from us. This includes promotional content, service updates, and other relevant messages.

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using encryption, secure servers, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to access, correct, or delete your personal information. You may also request that we limit or stop processing your data, subject to certain exceptions. To exercise these rights, please contact us at Email Us.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Consumer Data Safety Measures

We respect your right of privacy. We therefore do not share your name and contact details with any third party. Besides, we keep information provided by you as confidential. The information you provide are used only to understand your requirements and to improve our services to suit your needs rather effectively. We ensure to follow the standards set by PCI and consumer data protection.

It is hereby declared that our company does not authorize its representatives to collect any confidential information from our customers i.e. credit card information etc. Accordingly we advise our customers not to share any confidential and sensitive nature information with our employees. If you do so; you shall be doing at your own risk and our company shall not be liable for any misuse.

Your ordered work may be forwarded to any of our production or service centers located globally, for the quality delivery. However, they are also bound by an NDA to keep customer’s information as highly confidential.

11. Pseudonym Policy

We hold a policy of using the pseudonym to ensure the following:

With a view to avoid undue confusion and hassle at our customers end when they are assigned a new account manager, we use pseudonyms; it helps our customers remain connected with a single point of contact and remember their name comfortably.

Moreover; as our staff comprises of people from different regions and cultures, hence the use of pseudonym helps us present a uniform culture of the organization

Opt-Out: You can opt out of SMS communications by replying with the word "STOP" to any message you receive from us. To unsubscribe from emails, click the "unsubscribe" link in any of our emails or contact us directly at Email Us.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Email Us or (855) 496-7792.

Revision Policy

We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revision would be 48-72 hours.

Turn Around Time

The Pro Web Development have a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours which means two working days.
For example:

• Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested unless The Pro Web Development cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
• If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
• If the request for a refund is made between 48- 120 hours of the initial layout delivery, you would be eligible 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concern.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
• No refund requests will be entertained after the final files have been delivered.
• During the project, if the client asks for a refund due to a change of mind or any other personal issues, then the client is not eligible for a refund, although we can store credit the amount which he/she can later utilize for another service.
• For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
• Refund is processed for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request
• For video animation packages, no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. The Pro Web Development, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
• For The Pro Web Development Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
• For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
• A refund request will need to have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. Unless a layout has not been designed according to the brief, a refund will not be processed; however, further revisions will be provided until complete satisfaction.
• Money back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
• All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
• 100% unique website guarantee entitles you to a re-draw if our developed website is to be found considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and The Pro Web Development will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their website copyrighted.

Note: The Pro Web Development hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; they will be the sole property of The Pro Web Development. The company will be the rightful owner of the website.

Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For services that are not covered under the 100% refund policy, in case of dissatisfaction, The Pro Web Development management, after reviewing the project, may choose to offer a partial refund to the client.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements.

• Claim your refund specifying your concern by contacting us via any of the following three modes:
  
  
  • Toll-free (855) 496-7792
  • Live Chat
  • Email Us
• We will try to resolve your concern by virtue of our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by The Pro Web Development, and you would not be able to use the website design sent by the company. Let us also specify that:
• Since the website rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
• Working in collaboration with the Government Copyright Agencies, The Pro Web Development would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the website as its original layout in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here Email Us

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

Communication Policy

• Emails Sent back and forth through official emails that are "Email Us " are to be only considered forms of valid communication.
• We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
• We take full responsibility for all the information provided through our official domains.

Quality Assurance Policy

The Pro Web Development will do their best to meet your requirements, and our web developers will do their best to fulfill your expectations. We believe in providing the best website, and each of our layouts is well crafted.

100% Satisfaction Guarantee

• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We aim to exceed your expectations and strive to accomplish them.
• We do not stop our revisions until you are completely satisfied with your website (the number of revisions will be according to your package).

Delivery Policy

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package; the minimum time required is two business days.
• Websites will only be made life once all dues have been cleared. Under no condition will a website be made life if there are any kind of dues outstanding.
• In case of an urgent or rush order, contact our customer support team.

Website Ownership & Rights

All finalized websites provided by The Pro Web Development are done so on a written request of finalization by the client, and upon finalization, the client receives all the credentials and owns 100% of all rights of ownership to the said website.

• The client shall own the final Website design provided by The Pro Web Development in all its entirety.
• All ownership rights of the said finalized website will belong to the client 100%.
• The Client is free to use the finalized website as they see fit.
• The client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.

Content Creation & Population

The Pro Web Development will not be responsible for creating or populating content (e.g., text/Images) into the website unless purchased exclusively otherwise. In which case:

• The Pro Web Development will populate the website with content created for the client
  • The content/text for the website will be created specifically for the customer's website.
• The Pro Web Development will populate the website with images
  • The Pro Web Development will acquire stock imagery for the client from stock photo websites.
  • Images will be purchased upon approval from the client.
  • The Pro Web Development will not be responsible in any way, shape, or form for any similarities between images used on the site that may or may not resemble other websites.
• The Pro Web Development will populate the website with products and product details.
  • Product images and product details will be provided by the client.

N.D.A. & Reputation Management Policy

• The Pro Web Development does not share the customer information regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
• Once the project is completed successfully, both parties, The Pro Web Development and The Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
• Once the project is completed successfully, each Party agrees to refrain from (and The Pro Web Development shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Record Maintenance

The Pro Web Development keep the records of finalized product delivery and communication.

Customer Support

Our Customer Support Team is present in the office Monday - Friday from 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

Technical Support Policy

The Pro Web Development is primarily a website service and website consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. The Pro Web Development will provide the client with the basic information regarding those services and the settings required to make those services work. The Pro Web Development will not be responsible for providing detailed training or installations of said services on the customer's end. Such services may include but are not limited to:

• Website Deployment
  • The Pro Web Development will deploy the website for the customer on
    • A Hosting server is provided by us.
      • Hosting Service provided by The Pro Web Development is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
    • A Hosting server provided by the customer (purchased from a Third Party)
      • In the event the website is hosted on a third-party web server purchased by the customer, The Pro Web Development will not be held responsible for any kind of server or hosting-related issues.

There is no Service Level Agreement (SLA) between the client and The Pro Web Development in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)
  • The Pro Web Development will provide the customer with a user manual to use the Website CMS (Content Management System).
  • The Pro Web Development will not be responsible for training the client in the said Website CMS (Content Management System).
• Emails Setup
  • The Pro Web Development will provide the customer with the necessary settings and information to install the emails on their end.
  • The Pro Web Development will not be responsible for installing said emails onto the customer end.
  • The Pro Web Development will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

The Pro Web Development will not be held responsible in any way for the customer's failure to execute, install or learn the usage of the above-said services on their end, as the responsibilities for those lie on the customer's end.

SMS and Email Terms & Conditions

Overview

By subscribing to our SMS and email communication services, you agree to receive text messages and emails from The Pro Web Development. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.

Opt-In Process

SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from The Pro Web Development.

Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.

Message Frequency

SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.

Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.

Opt-Out Process

SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word "STOP". Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.

Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link provided at the bottom of any email we send. You can also contact us directly at Email Us to request removal from our email list.

Cost

SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.

Email: There is no charge for email communications.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Support

If you have any questions or need assistance with our SMS or email services, please contact our support team at Email Us or call us at (855) 496-7792.

Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.

Compliance

We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.